:root {
  --bg: #f4f6fb;
  --panel: #ffffff;
  --txt: #1c2333;
  --muted: #6b7385;
  --bord: #e3e7f0;
  --pri: #3457d5;
  --pri-d: #2742a8;
  --ok: #16a34a;
  --warn: #d97706;
  --urg: #dc2626;
  --shadow: 0 1px 3px rgba(20,30,60,.08), 0 6px 20px rgba(20,30,60,.06);
}
* { box-sizing: border-box; }
body {
  margin: 0; background: var(--bg); color: var(--txt);
  font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}
.topbar {
  display: flex; align-items: center; gap: 24px;
  background: var(--panel); padding: 12px 24px; border-bottom: 1px solid var(--bord);
  position: sticky; top: 0; z-index: 10;
}
.brand { font-weight: 700; font-size: 18px; }
.brand span { color: var(--muted); font-weight: 500; }
.topbar nav { display: flex; gap: 4px; }
.nav-btn {
  background: none; border: none; padding: 8px 14px; border-radius: 8px;
  cursor: pointer; color: var(--muted); font-size: 15px; font-weight: 500;
}
.nav-btn:hover { background: var(--bg); }
.nav-btn.active { background: #eef1fb; color: var(--pri); }
.topbar #btn-nouveau { margin-left: auto; }
.btn-primary {
  background: var(--pri); color: #fff; border: none; padding: 9px 16px;
  border-radius: 8px; cursor: pointer; font-size: 14px; font-weight: 600;
}
.btn-primary:hover { background: var(--pri-d); }
main { max-width: 1100px; margin: 0 auto; padding: 24px; }
.vue.cache, .cache { display: none !important; }

.stats { display: flex; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; }
.stat-card {
  background: var(--panel); border: 1px solid var(--bord); border-radius: 12px;
  padding: 14px 18px; min-width: 120px; box-shadow: var(--shadow);
}
.stat-card .n { font-size: 26px; font-weight: 700; }
.stat-card .l { color: var(--muted); font-size: 13px; }

.barre-filtres { display: flex; gap: 12px; align-items: center; margin-bottom: 16px; }
.barre-filtres h2 { margin: 0; margin-right: auto; }
#recherche { flex: 1; }
input, select, textarea {
  font: inherit; padding: 9px 12px; border: 1px solid var(--bord);
  border-radius: 8px; background: #fff; color: var(--txt);
}
input:focus, select:focus, textarea:focus { outline: 2px solid #c7d2fe; border-color: var(--pri); }

.liste { display: flex; flex-direction: column; gap: 10px; }
.carte-ticket {
  background: var(--panel); border: 1px solid var(--bord); border-radius: 12px;
  padding: 14px 18px; box-shadow: var(--shadow); cursor: pointer;
  display: grid; grid-template-columns: auto 1fr auto; gap: 14px; align-items: center;
}
.carte-ticket:hover { border-color: #c7d2fe; }
.carte-ticket .id { color: var(--muted); font-variant-numeric: tabular-nums; font-size: 13px; }
.carte-ticket .titre { font-weight: 600; }
.carte-ticket .sous { color: var(--muted); font-size: 13px; margin-top: 2px; }
.carte-ticket .meta { display: flex; gap: 8px; align-items: center; }

.badge { padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.s-nouveau { background: #e0e7ff; color: #3730a3; }
.s-en_cours { background: #dbeafe; color: #1e40af; }
.s-en_attente { background: #fef3c7; color: #92400e; }
.s-resolu { background: #dcfce7; color: #166534; }
.s-ferme { background: #e5e7eb; color: #374151; }
.p-basse { background: #f1f5f9; color: #64748b; }
.p-normale { background: #e0f2fe; color: #0369a1; }
.p-haute { background: #ffedd5; color: var(--warn); }
.p-urgente { background: #fee2e2; color: var(--urg); }
.tag-3cx { background: #ede9fe; color: #6d28d9; }

/* Tiroir lateral */
.overlay { position: fixed; inset: 0; background: rgba(15,23,42,.4); z-index: 20; }
.tiroir {
  position: fixed; top: 0; right: 0; bottom: 0; width: 480px; max-width: 92vw;
  background: var(--panel); z-index: 30; box-shadow: -8px 0 30px rgba(0,0,0,.15);
  overflow-y: auto; padding: 24px;
}
.tiroir h2 { margin-top: 0; }
.tiroir .ligne { display: flex; gap: 12px; }
.tiroir .ligne > * { flex: 1; }
.champ { margin-bottom: 14px; display: flex; flex-direction: column; gap: 5px; }
.champ label { font-size: 13px; color: var(--muted); font-weight: 600; }
.champ input, .champ select, .champ textarea { width: 100%; }
textarea { resize: vertical; min-height: 80px; }
.tiroir-actions { display: flex; gap: 10px; margin-top: 8px; }
.btn-ghost { background: var(--bg); border: 1px solid var(--bord); padding: 9px 16px; border-radius: 8px; cursor: pointer; font-weight: 600; }
.btn-danger { background: #fff; color: var(--urg); border: 1px solid #fecaca; padding: 9px 16px; border-radius: 8px; cursor: pointer; font-weight: 600; }
.fermer-x { position: absolute; top: 18px; right: 20px; background: none; border: none; font-size: 24px; cursor: pointer; color: var(--muted); }

.commentaires { margin-top: 20px; border-top: 1px solid var(--bord); padding-top: 16px; }
.commentaire { background: var(--bg); border-radius: 10px; padding: 10px 14px; margin-bottom: 10px; }
.commentaire .ent { font-size: 12px; color: var(--muted); margin-bottom: 4px; }
.vide { text-align: center; color: var(--muted); padding: 40px; }
.banniere-3cx { background: #ede9fe; border: 1px solid #ddd6fe; color: #5b21b6; padding: 10px 14px; border-radius: 10px; margin-bottom: 14px; font-size: 14px; }